[CIS] Academic Services Office Supervisor

EQuest Education Group (EQG)

Nộp Đơn Ứng Tuyển

Địa điểm

Hồ Chí Minh

Ngày cập nhật
26/09/2024
Ngành nghề
Giáo dục / Đào tạo, Giáo dục / Đào tạo
Hình thức
Nhân viên chính thức

Lương
Cạnh tranh
Kinh nghiệm
5 - 7 Năm
Cấp bậc
Trưởng nhóm / Giám sát
Hết hạn nộp
31/10/2024

Phúc lợi

Chế độ bảo hiểm
Chăm sóc sức khỏe
Đào tạo
Phụ cấp
Đồng phục
Nghỉ phép năm
CLB thể thao

Mô tả Công việc

Team Supervision and Reporting:
- Directly supervise the ASO team.
- Report to and follow directives from the Head of Academic Services.
Consultation and Guidance:
- Advise parents on academic programs across the school system to ensure the best and most suitable choices for each student.
Operational Assistance:
- Assist with non-academic aspects of procedures, including handling student complaints, appeals, timetabling, timesheets, re/enrollments, class management, and attendance (recording late arrivals and early dismissals).
Student Status and Data Management:
- Track student status (new, current, deferred, withdrawn, etc.), update student results, and manage statistical data for reporting.
- Support contacting parents to ensure timely tuition fee payments.
- Manage student-related information, including administrative support for examination preparation, attendance lists, result updates, report card issuance, and updates to academic records and special events (discipline, reprimand, reward, etc.).
- Ensure data management aligns with MOET, Ontario, IB, and AP criteria and policies.
Administrative Support:
- Provide assistance with events (Parent events, New Teacher Orientation, Graduation, etc.) and workshops.
- Prepare supporting documents for students, such as confirmation letters and copies of report cards, when required.
- Manage related administration tasks.
Translation and Interpretation:
- Provide interpretation and translation services for the Leadership team and teachers during meetings with parents.
- Draft, translate, and distribute letters to parents within the system.
Service Termination:
- Record and promptly notify relevant departments when a student ceases to use the services.
Communication:
- Ensure accurate and timely communication with clients on all requests, including advising students and parents.
- Utilize persuasion skills when dealing with internal and external contacts.
Confidentiality and Compliance:
- Maintain confidentiality and integrity while ensuring compliance with legislative reporting requirements of student records.
Collaboration:
- Collaborate with other administrative staff within and outside the ASO to ensure smooth execution of administrative duties.
Team Participation:
- Contribute effectively to the service team's goals by completing tasks accurately and on time.
Other Duties:
- Perform other administrative and operational duties as assigned by the Head of Academic Services.

Yêu Cầu Công Việc

Bachelor’s degree in Administration, Education, or a related field. A master’s degree or relevant certification is a plus.
At least 5-7 years of experience in a similar administrative role, preferably within an educational institution.
Experience in supervising a team and managing administrative functions.
Demonstrated ability to handle multiple tasks simultaneously and solve problems efficiently.
Excellent verbal and written communication skills in English and Korean.
Proficiency with office computer systems and software.
Ability to organize work independently while also being an effective team player.
Strong observational skills and the capability to address and resolve issues quickly and effectively.
Possess a proactive, can-do attitude.
Careful, meticulous, and well-organized with a commitment to maintaining confidentiality.
Strong communication skills and a high level of professionalism.

Thông tin khác

Bằng cấp: Đại học
Lương: Cạnh tranh

EQuest Education Group (EQG)

Địa điểm Canadian International School, Number 7, Road 23, Phu My Hung, Tan Phu Ward, District 7, HCMC

Thông tin công ty

Qui mô công ty: 5.000-9.999
Loại hình hoạt động: Cổ phần
Website: http://www.equest.vn

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Giới thiệu về công ty

EQuest Education Group is founded on 03 core principles, Innovation, Excellence, and Dedication, by a group of educators with background from the best education systems in the world such as the U.S., the U.K., Germary, and Australia.

EQuest is currently one of the largest private education institutions in Vietnam with more than 362,000 students enrolled annually in our member schools, including K-12 schools, universities and vocational institutions, foreign language schools, as well as various Edtech platforms.

Since June 2022, EQuest and its member institutions, K12 and ESL&EdTech, are accredited by NCA CASI, NWAC, SACA CASI, accreditation divisions of Cognia (USA).

We commit to strengthening Vietnamese students’ competitiveness level and investing in the development of Vietnamese human capital. This is achieved by means of academic programs of international standards that guarantee a comprehensive educational foundation for students.

EQuest considers our people the most valuable asset and deciding factor in our organizational growth. We always welcome passionate candidates who wish to work in a professional and dynamic environment.

Talent Management is one of EQuest’s key strategies. We believe that an organization or a nation prospers only with effective talent utilization. It is impossible to compete internationally when our most talented individuals are idle as they wait for appointments or apply for jobs. Thus, we proactively seek and recruit talents and create favorable conditions to realize their full potentials.

With “The Quest for Excellence” as the motto, all EQuesters are encouraged and supported to participate in professional development training. We focus our talent development efforts, especially on implementing online and offsite training and seminars on a regular basis. In addition, our internal platform is utilized as a forum to share news updates, experiences, tips, or inspiring messages. All contents go through a rigorous curation and selection process to ensure both professional growth and wellbeing for each and every EQuester. With our aforementioned internal training practices, we hope to contribute to Vietnam’s elevation of human capital quality.