- Qui mô công ty: 5.000-9.999
- Loại hình hoạt động: Cổ phần
- Website: http://www.equest.vn
Consults parents about academic programs of CISS.
Be responsible for the assigned admission targets.
Incorporates with staff from other departments to make sure that students are in the best care.
Receives potential customers via email, Facebook, text message, introduction, and take care of customers as guided in the admission procedure.
Updates potential and current customers onto customer management system, makes sure that the information is collected correctly and completely.
Records all students' documents during the enrollment process.
Regularly reports about admission status.
Consults potential parents and students about academic programmers of each school in the CIS System, recognizes each student’s needs to give focused consulting which help parents choose suitable academic environment for the student.
Takes parents on school tour: introduces activities happening on-site, explains what educational and humanitarian significance of the activities.
Assists parents in filling the application forms.
Arranges assessment tests.
Assists Canadian teachers in communicating with parents after getting the assessment result.
Inform test results to parents and assists parents in contacting with relevant departments to complete necessary steps for enrollment (accounting, school services, academic services, etc.)
Transfer completed student’s record to Academic Services Office for managing and greeting new student entry.
Receives feedbacks and contributions from parents and contacts the relevant departments to address parent feedback.
Monitor, record paperwork relating the processing of comments from parents.
Follow-up with interested parents to make sure that parents are well-informed with school news and promotions.
Convinces prospective parents choose the CISS for reasons consistent with the needs of parents.
Update weekly activities to relevant departments to support students’ activities.
Support other departments to contact parents (e.g. re enrollment confirmation, fees payment reminding).
Forward parents’ comments/requests to relevant offices.
Regularly update information onto management system and shared files.
Termly report on new students, numbers of students needed to enroll according to target, numbers of booking for assessment tests… and asked by management.
Attending school events/ activities.
Other tasks assigned by management (translation, support other offices in school events).
Bachelor’s degree.
At least from 3 years in the similar position.
Good command of English (4 skills).
Proven experience of working in a customer focused student support/service environment delivering excellent customer service.
Excellent communication and teamwork skills with the ability to work with a number of different audiences in a busy, fast paced customer focused, forward thinking environment.
Empathy and an understanding of students’ issues and concerns.
Excellent administrative and organizational skills.
EQuest Education Group is founded on 03 core principles, Innovation, Excellence, and Dedication, by a group of educators with background from the best education systems in the world such as the U.S., the U.K., Germary, and Australia.
EQuest is currently one of the largest private education institutions in Vietnam with more than 362,000 students enrolled annually in our member schools, including K-12 schools, universities and vocational institutions, foreign language schools, as well as various Edtech platforms.
Since June 2022, EQuest and its member institutions, K12 and ESL&EdTech, are accredited by NCA CASI, NWAC, SACA CASI, accreditation divisions of Cognia (USA).
We commit to strengthening Vietnamese students’ competitiveness level and investing in the development of Vietnamese human capital. This is achieved by means of academic programs of international standards that guarantee a comprehensive educational foundation for students.
EQuest considers our people the most valuable asset and deciding factor in our organizational growth. We always welcome passionate candidates who wish to work in a professional and dynamic environment.
Talent Management is one of EQuest’s key strategies. We believe that an organization or a nation prospers only with effective talent utilization. It is impossible to compete internationally when our most talented individuals are idle as they wait for appointments or apply for jobs. Thus, we proactively seek and recruit talents and create favorable conditions to realize their full potentials.
With “The Quest for Excellence” as the motto, all EQuesters are encouraged and supported to participate in professional development training. We focus our talent development efforts, especially on implementing online and offsite training and seminars on a regular basis. In addition, our internal platform is utilized as a forum to share news updates, experiences, tips, or inspiring messages. All contents go through a rigorous curation and selection process to ensure both professional growth and wellbeing for each and every EQuester. With our aforementioned internal training practices, we hope to contribute to Vietnam’s elevation of human capital quality.