Customer service executive [Vientiane - Laos]

Indo Trans Logistics

Nộp Đơn Ứng Tuyển

Địa điểm

Ngày cập nhật
08/10/2024
Ngành nghề
Vận chuyển / Giao nhận / Kho vận, Dịch vụ khách hàng, Hàng không
Hình thức
Nhân viên chính thức

Lương
Cạnh tranh
Kinh nghiệm
Không yêu cầu kinh nghiệm
Cấp bậc
Nhân viên
Hết hạn nộp
07/11/2024

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Phụ cấp
Đồng phục
Công tác phí
Phụ cấp thâm niên
Nghỉ phép năm
CLB thể thao

Mô tả Công việc

Customer Service & Operation Support Executive
RESPONSIBILITIES:
70% of workload in Customer Services

Support to make reservations for customers on flights operated by airlines represented by the company
Create bookings on the airline system, input relevant information into the system to track cargo status
Understand schedules and regulations of each airline to efficiently meet customer booking requirements.
Monitor and control available space on flights to meet customer booking requirements.
Optimize the use of available space, ensuring efficiency and convenience for customers.
Ensure customers are well taken care of from booking to completion of their cargo flights.
Answer questions and provide timely information to customers regarding schedules, necessary documents, airline regulations, and policies, and assist in resolving issues during transportation.
Receive and address feedback promptly and effectively to improve service quality and build trust with customers.
Manage each Airlines AWB inventory, arrange AWB to customer when required.
Other tasks arise according to the actual situation.

30% of workload in Operation support

Back up OPS team for making reservation and follow up booking and asking space from airline partner
Support OPS team to send booking confirmed with flight schedules to the shipper/agent
Monitor and stand by at cargo ramp side in case of special cargo loading un-loading
Filing all import and export documents including Cargo and Mail manifest
Report to local Sale representative in both commercial and operational areas.

BENEFITS:

An attractive salary package.
A professional and dynamic work environment.
Full social insurance coverage as mandated by law.
Opportunities to collaborate directly with prestigious airlines worldwide, expand your professional network, and enhance your expertise.
Access to comprehensive training programs that equip you to quickly adapt to your role and advance your career.
Numerous opportunities for career advancement into managerial and specialized positions within the company.

WORK LOCATION: 113/1, Unit 10, Louangprabang Road, Wattay Yai Tha Village, Sikhottabong District, Vientiane Lao P.D.R

Yêu Cầu Công Việc

REQUIREMENTS:

Both Male or Female candidate are welcome to apply.
Bachelor's degree in Aviation/Business Administration/Foreign Trade/International Economic.
Have 1 year of booking & CS experience in Aviation/Air Forwarder is preferred.
Fresh graduated is welcome to apply.
Using English fluently with 4 skills
Strong communication and interpersonal skills.
Strong feeling of Customer Service.
Well computer skill, proficient in Microsoft Office Suite (Word, Excel, Outlook)
Positive attitude and a willingness to learn.
Multi-tasking and can work under pressure

Thông tin khác

Bằng cấp: Cao đẳng
Lương: Cạnh tranh

Indo Trans Logistics

Địa điểm 52 Trường Sơn, P. 2, Q. Tân Bình, HCMC

Thông tin công ty

Qui mô công ty:
Loại hình hoạt động: Cổ phần
Website: https://www.itlvn.com/

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Giới thiệu về công ty

Indo Trans Logistics (ITL) is dedicated to the goal of being the premier regional solutions provider for integrated Logistics, Freight & transports management and Aviation Services. By playing an essential role in our clients’ businesses and delivering value added services throughout the supply chain with the highest quality service and the highest integrity, we aimed for complete customer satisfaction at all times. ITL endeavors to stay ahead with a creative solutions and the development of new service products to provide customers with unparalleled, innovative yet cost effective solutions. Our success is attributed by our employees and measured by the enrichment of the quality of life for our people and to fulfill our social and civil responsibilities to the communities we serve.

Thông điệp từ Công ty

OUR VISION
To establish ITL as an admired leader in the regional transportation industry.

OUR MISSION
To provide the most integrated and innovative transportation, aviation and e-commerce logistics services with mutual respect and extreme goodwill to those we serve.