Customer Service Executive (Temp 12 Months)

CÔNG TY TNHH MSC VIỆT NAM

Nộp Đơn Ứng Tuyển

Địa điểm

Hồ Chí Minh

Ngày cập nhật
15/10/2024
Ngành nghề
Vận chuyển / Giao nhận / Kho vận, Dịch vụ khách hàng, Xuất nhập khẩu
Hình thức
Nhân viên chính thức

Lương
Cạnh tranh
Kinh nghiệm
1 - 2 Năm
Cấp bậc
Nhân viên
Hết hạn nộp
29/11/2024

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Laptop
Phụ cấp
Công tác phí
Phụ cấp thâm niên
Nghỉ phép năm
CLB thể thao

Mô tả Công việc

- Create / Modify bookings for all customers’ request via email / intranet / Mymsc.com / cross booking (including DG/Reefer cargoes/Special GOH, OT)

- Follow up latest space situation (both feeder / mother vessel) to avoid exceed FIX – optional spaces

- Special attention to tender / GVA VIP having commitment spaces / mother vessel voyage

- Provide information of vessel details, shipping schedule to shipper

- SOB / EDI / TLA / VGM (incase missing VGM make sure shipper well informed and update on time, avoid No VGM = No LOAD)

- Send rollover advice to customers and agents for all trade lines

- Send loading confirmation for VIP clients

- Handle COD / hold / return / re-export request (co-ordinate parties concerning Sales, Freight team, Docs team)

- Handle UAC incase POD agent notice to POL (all cases have consult guideline from CS manager how to handle specific case and update both sides shipper and POD agencies on time)

- Regular pushing shipper co-ordinate with their consignee clear cargo to avoid DEM / STORAGE basic daily increasing and affect into utilization MSC’s equipment

- To perform SANCTION booking, follow up latest policies at GVA Website guideline, make sure submit to Proxy Compliance Officer before send booking confirmation to local shipper

- Collaborate with other departments to ensure the smooth delivery of operations

Yêu Cầu Công Việc

1. Key experience & qualifications:

- Diploma / Degree in any other subjects or majors

- At least 2-3 years of Customer Service function in Shipping

2. Key competencies & skills:

- Knowledge portnet, TMS

- MS Office applications

- Able to work independently and ability to work under pressure

- Team-work skills

- Good in English communication, both written and verbal

- Customer oriented, ability to respond positively and sensitively to the need of customers and follows though queries / transactions effectively and efficiently and reverts to customers without delay

3. Key performance indicators / measures:

- SOB / EDI, TLA accuracy / on time

- Booking accuracy

- Responsiveness (respond to INTRA booking requests in no more than 02 working hours)

- Minimize service error cost to POL

Thông tin khác

Bằng cấp: Đại học
Lương: Cạnh tranh

CÔNG TY TNHH MSC VIỆT NAM

Địa điểm Ho Chi Minh City

Thông tin công ty

Qui mô công ty: 100-499
Loại hình hoạt động: Trách nhiệm hữu hạn
Website: http://www.msc.com/

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Giới thiệu về công ty

Founded in 1970, Mediterranean Shipping Company (MSC), S.A of Geneva, Switzerland, is one of the world’s leading container shipping lines. We are a privately owned global organisation operating a network of over 493 offices in 155 countries, employing a team of over 70,000 dedicated individuals. We have an established fleet of over 490 container vessels with 21 million TEU carried annually. Our global sailing schedules cover 205 routes, calling 500 ports, allowing us to deliver our clients’ cargo almost anywhere in the world.

With a streamlined management structure in Geneva, MSC has become a leading customer focused and cost effective global transportation solution for many shippers. Providing an unparalleled service network via dedicated own offices throughout the world, MSC remains a truly independent and private Company that is able to respond quickly to market changes.

Thông điệp từ Công ty

Together, we are MSC

At MSC, we’re proud that, through our organic growth from a one-vessel operation to a global organisation, we’re a company driven by people, not by systems and we believe it’s this ethos that has led us to be so successful. Together, we are MSC.

Capt. Gianluigi Aponte - Group Executive Chairman

Our Mission

Our shipping expertise has been built over the past generations by carrying people and goods all over the world.

In a global economy, our mission is to offer reliable and sustainable transport solutions by sea, road and rail to customers in all industries.

We achieve this, as a family-owned business, by building long-term relationships founded on knowledge, professionalism and care.

Our Values

We are Family Company
We have Passion
We are in a Continuous Evolution
We believe in Equal Opportunities
We Care for People

Our values are the beating heart of our business.

They are the cornerstones of our company and support our vision, shape our culture and establish our future direction. These values are our guiding light. They set a clear path for us to follow, they help us grow together in the right direction and they provide all of us with the spirit of success.