**Responsibilities**
Understand customer enquiries and respond via applicable channels: email
Understand customer enquiries and ensure they are answered or routed through the
appropriate support channel.
Manage customer escalations and ensure that these are answered, tracked, and escalated
as required.
Perform all procedures accurately, including following client’s documented call flows, work
processes, data entry requirements, and complaint management processes.
Ensure all SLAs are met accordingly.
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
Provide a high level of professionalism and competent customer service.
Able to communicate effectively with customers in a friendly and polite manner following
the client’s processes.
Able to read, write, and speak fluently and spontaneously in both English and, for native
speakers, in their native language.
Keep up-to-date on social media trends and best practices
Collaborate with other team members to provide the best possible customer service
Adaptable to a very fast-paced environment
**Qualifications**
Bachelor’s degree in any field
1+ years of experience in customer service
Strong understanding of social media trend
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Can work on a rotational shift and on a weekend
