Customer Services:
- Warmly welcome customers in person or via telephone.
- Provide high-quality customer service by addressing inquiries professionally.
- Handle operations services (insurance proposals, premium collection, policy services, etc.) efficiently and within agreed service standards.
- Collaborate with the Head Office Operations Team to ensure smooth and effective service delivery.
- Work across departments / functions for solution to ensure the complaint solved.
- Review to ensure all complaints from Customers are solved precisely, suitably & follow closely with Company process/ regulation.
- Ensure all complaints’ documents are stored/uploaded fully, compiled with internal and external government regulations.
Team Management:
- Lead and supervise CS/SS staff at the sales office and assigned GA branches, ensuring effective performance and adherence to company guidelines.
- Support team members with daily tasks and provide necessary training to maintain high service standards.
- Ensure compliance with company policies and oversee service quality at all levels.
Agency Admin Support:
- Assist in managing documents related to agents (FC/UM/DM applications, etc.).
- Handle promotional gifts distribution, storage, and reporting as per company procedures.
Premium Control:
- Manage distribution and reporting of Premium Receipt Books to agents, coordinating audits with the Premium Control and Sales teams.
- Handle petty cash, expense claims, and reporting to the Finance Department.
Office Administration:
- Oversee office supplies, assets, and facilities management.
- Answer calls and perform general reception tasks.
- Maintain office cleanliness, handle first-aid supplies, and report damages.
Other Tasks:
- Collaborate with the sales team to ensure efficient CS operations.
- Suggest process improvements to enhance service quality and reduce paperwork.
- Ensure timely distribution of all correspondence.
Benefits
- Competitive salary (100% salary during probation).
- Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package.
- Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
- Provide an advanced Health Medical pre-check-up from the 1st week of your probation.
- Gifts for new comers and on special occasions
- Modern facilities in the spacious office
- 15 Annual leaves.
