Job Duties:
1. Operation:
- Check the staff’s cleaning, general display and uniform.
- Inventory and control import and export of goods.
- Control stock and order.
- Check out the promotions at the time of application and persistently disseminate to employees.
- Proactive inventory management to increase sales.
- Always fully aware of the inventory of all product lines and report ly to the Retail Operation Manager, predict product accumulation and shortages, and maintain as reasonable as possible.
- Responsible for the management and maintenance of the store's assets.
- Responsible for timely reporting to the Retail manager to fix problems that do not affect sales activities.
2. Sales Management:
- Support Retail Operation Manager to plan to grow sales in the store.
- Support Retail Operation Manager to develop an annual budget that keep track of all expected expenses and sales.
- Optimize in-store sales by ensuring inventory is available, and regularly rearranging goods in the store.
- Cooperate with Retail Operation Manager to develop sales strategy based on market trends, sales goals and invemtory control.
3. Customer Service
- Ensure that each member of the store provides an excellent service to each customer entering the store, consistent with the Brand's customer service standards.
- Sales growth through suitable services for all customers.
- Always be present and resolve internal problems at the store in case of a conflict.
- Ensure that all customers are served properly.
- Implement this strategy with a quality-oriented sales policy and customer service.
- Ensure that all sales teams fully understand the sales strategy and apply it.
- Ensure good after-sale services.
4. Personnel Management
- Promote the sales team to serve all customers according to specified standards.
- Supervise and maintain high quality staff.
- Track each employee's performance.
- Ensure that the employees is properly trained on a regular basis to develop customer service, product knowledge and sales skills.
- Monitor and ensure the allocation of employee leave schedule according to the regulations of the Company.
- Create teamwork, discipline and mutual respect, as well as dedication and loyalty to the Company.
- Ensure all team members receive the right support to reach their best potential.
- Train the sales team to develop the right sales skills.
- Maintain an image of the store and the environment with the company that sets its standards of day-to-day operations.
- Ensure product knowledge and theme of season & year and responsible for training staff to understand product knowledge.
- Responsible for guiding and training new employees in accordance with the Company's regulations and procedures.
- Train employees in sales skills, customer communication and other skills.
