Shinhan Bank Vietnam

[ TPHCM - HO ] CHUYÊN VIÊN DỊCH VỤ KHÁCH HÀNG - CUSTOMER EXPERIENCE

Shinhan Bank Vietnam
Địa điểm

Hồ Chí Minh

Location
  • Lương

    Cạnh tranh

  • Kinh nghiệm

    Trên 2 Năm

  • Cấp bậc

    Nhân viên

  • Hết hạn nộp

    29/10/2024

Phúc lợi

  • Chế độ bảo hiểm
  • Du Lịch
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Phụ cấp
  • Nghỉ phép năm
  • CLB thể thao

Mô tả Công việc

  • Customer Interaction and issue resolution: Engage with frontline through various channels to address inquiries and concerns ly. Resolve customer issues effectively, ensuring a positive resolution.
  • Feedback Analysis: Collect and analyze customer feedback, identifying trends and areas for improvement. Collaborate with relevant Dept. to implement changes based on feedback.
  • NPS Monitoring: Categorize and analyze NPS feedback to understand detractors, passives, and promoters.
  • Detractor Outreach: Proactively reach out to NPS detractors to understand their concerns and reasons for dissatisfaction. Work towards finding solutions and addressing issues to convert detractors into satisfied customers.
  • Process Improvement: Identify bottlenecks and pain points in customer interactions. Collaborate with internal departments to streamline processes and enhance the overall customer experience.
  • Customer Education: Provide guidance and education to customers on product features, services, and self-help options.
  • Cross-Functional Collaboration: Work closely with other departments (such as product development, BU, and sales) to share customer insights and ensure a cohesive customer experience.
  • Performance Reporting: Prepare regular reports on customer satisfaction metrics, Branches KPI. Present findings to management, outlining actionable steps for continuous improvement.
  • Training and Development: Stay informed about best practices and customer service trends. Participate in training sessions to enhance skills and knowledge related to customer experience.

Yêu Cầu Công Việc

  • Qualifications:

- Graduated from University of Banking/ Economics/ Trade or Business Analysis

- Diploma, Certificate related to CS, CX or Customer Communication is a plus

  • Experience:

- At least 2 years of experience in banking/finance industries

- Previous role in sale/ CS is an advantage

- Experience with Customer Relationship Management (CRM) Platform

- Ability to do data analysis and reporting.

  • Skills:

- Excellent interpersonal and customer service skills

- Proficiency in MS Office and data review

- Strong communication and negotiation skills

- Effective presentation and information sharing skills

- Good communication in English & Vietnamese

Thông tin khác

  • Bằng cấp: Đại học
  • Lương: Cạnh tranh
Địa điểm 138 - 142 Hai Ba Trung Da Kao Ward - District 1 - HCMC
Thông tin công ty
  • Qui mô công ty: 1.000-4.999
  • Loại hình hoạt động: Trách nhiệm hữu hạn
  • Website: https://shinhan.com.vn/
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Giới thiệu về công ty

Shinhan Bank is one of the leaders in Korean financial institutes with more than 100 years of traditional prestige. We have more than 1,000 inbound branches and the largest customer base in Korea, and 50 networks in 14 countries.

Shinhan Bank Vietnam Limited (“Shinhan Bank”) is a subsidiary of Shinhan Bank Korea, an affiliate of Shinhan Financial Group (SFG).

Shinhan Bank Korea operates in 20 countries with 168 global network. Particularly in Southeast Asia, Shinhan Bank Korea is located in the following markets: Vietnam, Indonesia, Singapore, Philippines, Myanmar, Cambodia.

In Vietnam, Shinhan Bank’s history can be traced back to 1993 when the bank first opened the representative office in Ho Chi Minh City. Over the history of nearly 30 years, Shinhan Bank Vietnam has built a broad network up to 46 branches/ transactions office from the North, the Central and the South of Vietnam. Currently, Shinhan Bank Vietnam has been offering a diversified portfolio of tailored corporate and individual banking products and solutions.

Shinhan Bank Vietnam was awarded the “Best Retail Foreign Bank in Vietnam 2020”, the “Best International Bank in Vietnam 2021 and 2022” by International Business Magazine; the “Best Foreign Digital Bank in Vietnam 2021 and 2002” by World Economic Magazine and the “Best Company To Work For In Asia” for four consecutive years (2019-2022) by HR Asia Publication

If you desire to build an extraordinary career with Shinhan Bank Viet Nam and believe that you can make a difference, we invite you to submit your application for the following post:

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