Market Research Specialist (Fintech)

PeopleWise Vietnam

Nộp Đơn Ứng Tuyển

Địa điểm

Hồ Chí Minh

Ngày cập nhật
07/10/2024
Ngành nghề
Tiếp thị / Marketing, Dịch vụ khách hàng, Tài chính / Đầu tư
Hình thức
Nhân viên chính thức

Lương
Cạnh tranh
Kinh nghiệm
3 - 5 Năm
Cấp bậc
Nhân viên
Hết hạn nộp
08/11/2024

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Phụ cấp
Nghỉ phép năm

Mô tả Công việc

Job Responsibilities

Conduct regular market research to gather and analyze trends, competitor activities, and customer preferences in the fintech industry.
Organize and oversee mystery shopping programs to evaluate customer experiences and the effectiveness of company offerings.
Recruit and train a network of mystery shoppers, ensuring they are equipped to assess various customer touchpoints accurately.
Collaborate with internal teams, including Product, Marketing, Risk, and Collection, to share research insights and contribute to process improvements.
Develop and present detailed reports on findings from mystery shopping activities and market research to relevant stakeholders.
Propose strategies and solutions based on research to enhance customer experience and product performance.
Maintain and refine the mystery shopping framework to ensure efficiency and effectiveness.

Yêu Cầu Công Việc

Job Requirements

Bachelor’s degree in Business, Marketing, Economics, or a related field.
At least 3 years of experience in the fintech industry.
Proven experience in market research and mystery shopping.
Solid English in all 4 skills, especially speaking and writing.
Strong analytical skills with the ability to interpret data and translate findings into actionable insights.
Excellent organizational and project management skills, capable of juggling multiple tasks and priorities.
Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and lead external personnel.
Ability to think strategically while maintaining attention to detail.
High level of responsibility and ability to work independently with minimal supervision.
Can-do attitude.

Preferred Qualifications

Familiarity with customer journey analysis and UX research.
Proficiency in data analysis tools and CRM systems.

Thông tin khác

Bằng cấp: Đại học
Lương: Cạnh tranh

PeopleWise Vietnam

Địa điểm 5th Floor, IMC Tower, 62 Tran Quang Khai, Tan Dinh, District 1, HCMC

Thông tin công ty

Qui mô công ty: 25-99
Loại hình hoạt động: Trách nhiệm hữu hạn
Website: https://peoplewise.vn

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Giới thiệu về công ty

PeopleWise Vietnam was founded with the mission of making a positive impact on our community by improving the quality of the labor, addressing workforce dynamics, and enhancing its effectiveness.
During the initial phase of our business, we provided solutions and human resources consulting services to our partners worldwide, including workforce advisory, organizational diagnosis, career transition, training services, talent management, and staffing solutions that align with each organization's values and vision, driving business success.

Visit us at our Website: https://peoplewise.vn/

Thông điệp từ Công ty

At PeopleWise, our mission is to make a positive impact on the community and inspire individuals to define their own visions, navigate professional journeys, and develop personal plans to achieve higher goals or contribute to creating a better world.

Visit our PeopleWise's Insights to help you navigate your professional journey: https://peoplewise.vn/career-advice/