Key Account Manager

1. Sales Management:

• Manage and update sales opportunity to exceed quarterly and annual plan.
• Develop and generate business growth within a targeted industry segment in alignment to overall strategic growth plans.
• Seeks and prospects for large strategic customer.
• Management of indirect sales channels relationships and ensure alignment to growth strategy
• Determine sales potential from new and existing customers through inquiry, observation, and periodical market research.
• Prepare and conduct sales presentations of products to new and existing customers.
• Learn and apply new product knowledge to enhance sales and personal professionalism.
• Assist customers with enquires and problems e.g. update/supply information, drive complaints resolutions, etc.
• Technical consultancy and communication with customers in cooperation with Application Engineers.
• Visit job sites as needed to measure or provide customer consultation and services
• Gather competitive information and other market information regularly
• Interacting collaboratively with other local and global team members.
• Acquire in depth knowledge of the assigned segment including market trends, competition activities and provide strategic insights to the management on a regular basis.
• Providing VoC (Voice of Customers) for product review and evaluation of product competitiveness and input for product development
• Makes regular sales forecasts, gap analysis and develop and implement improvement plans
• Utilize CRM system on account planning, customer enquiries, customer visits etc.
• Update CRM at regular intervals, ensuring the information is up to date to bring awareness of business issues/situation

2. Customer Service:

• Provide an exceptional level of customer service.
• Determine customer requirements, expectations, and uncovering customer pain-points to provide the best value proposition and product.
• Identify trends in customer satisfaction or dissatisfaction
• Increase accounts WIN rates through active prospecting and qualifying new accounts through the use of consultative selling skills
• Maintain and improve customer relationships and satisfaction
• Negotiate and establish pricing and terms according to company’s requirements for customer and transaction profitability
• Communicate to the customer care department on quotation preparation and track unexpected increases or decreases in demand for products

3. Training:

• Present information and training on features, benefits, and technical aspects of the company’s product to customers
• Remain current on product and industry knowledge by attending sales meetings, online trainings, trade shows, or reading trade journals

4. Maintain Professionalism:

• Follow company policies and procedures
• Uphold the company core values and be ethical in practices
• Practice honesty and integrity in customer and vendor relations
• Present a professional image at all times to customers and vendors