Key Account Manager

Địa điểm

Hồ Chí Minh

Ngày cập nhật
09/10/2024
Ngành nghề
Bán hàng / Kinh doanh, Vận chuyển / Giao nhận / Kho vận, Dịch vụ khách hàng
Hình thức
Nhân viên chính thức

Lương
Cạnh tranh
Kinh nghiệm
Trên 2 Năm
Cấp bậc
Quản lý
Hết hạn nộp
10/11/2024

Phúc lợi

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Laptop
Đồng phục
Công tác phí
Nghỉ phép năm

Mô tả Công việc

Performance Monitoring (10%)

Develop daily, weekly and monthly reports on team’s productivity & KPI. Monitor & propose to the Deputy Head to adjust KPI if needed to support the business strategy.
Manage technical projects aimed at improving performance of the team such as: FM Cluster, Partial Delivery, Zalo OA,...

Seller support (70%)

Internal
Set specific customer service standards
Ensure customer service is timely and accurate on a daily basis (through collaborating with the internal QA team in developing & monitoring QA criterias & reports.)
Provide customer feedback to the appropriate internal teams, like operations, commercial & product team
Collaborate with internal teams (ex: Operations, Product, Commercial team…) to proactively find both short & long term solutions to handle customers’ issues.
Contribute to and improve Ninja Van's overall processes to enhance Customer Service and Satisfaction
Establish best practice throughout Contact Reason analysis to feedback with other stakeholders.
External (Seller/Buyer):
Follow up with customers to identify areas of improvement (though seller visit or reporting/surveys)
Contribute to improving customer support by actively responding to queries and handling complaints

Team Management (20%)

Recruit, train and support team on daily operation
Manage team and evaluate performance
Establish best practices through the entire technical support process

Yêu Cầu Công Việc

Bachelor Degree & above
Proven work experience as a KAM/ CE/ CR/ AM Manager
Candidates in the Logistics, Express, and E-commerce industries are given preference (prefer Female)
Hands on experience with help desk and remote control software
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Team management skills
Customer-service oriented with a problem-solving attitude
Hands on experience with help desk and remote control software
Communication in English

Thông tin khác

Bằng cấp: Đại học
Giới tính: Nữ
Lương: Cạnh tranh

NINJA VAN VIỆT NAM

Địa điểm 307/21 Nguyễn Văn Trỗi, Phường 1, Quận Tân Bình , TP. HCM

Thông tin công ty

Qui mô công ty: 1.000-4.999
Loại hình hoạt động: 100% vốn nước ngoài
Website: https://www.ninjavan.co/vi-vn

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Giới thiệu về công ty

Ninja Van is an innovative technology-driven express delivery company that provides unsurpassed delivery services to businesses of all sizes across Southeast Asia. Launched in 2014, Ninja Van started operations in Singapore and has become Southeast Asia's largest and fastest-growing freight forwarder with a network spanning six countries: Singapore, Malaysia, Philippines, Indonesia, Thailand, and Vietnam.

“Excellent delivery, no worries” - This is our slogan when you talk about Ninja Van. With a mission to connect Southeast Asia with the world, sending joy in every package, we guarantee your order will be shipped safely and quickly.

Qua việc nộp hồ sơ ứng tuyển và/hoặc tham gia quá trình tuyển dụng, ứng viên xác nhận đồng ý cho
phép Ninja Van thu thập, sử dụng, chia sẻ và lưu trữ thông tin cá nhân của ứng viên theo chính sách bảo
mật thông tin ứng viên của Ninja Van chi tiết tại:

https://drive.google.com/file/d/1OPpI3r-zrq_d_7flh0oUPhT9stcJOjKl/view

Thông điệp từ Công ty

Why should you join the Ninja Van team?

As one of the leading start-up companies in the field of transportation applying modern technologies, Ninja Van knows that this will be an opportunity for every individual to develop their career, pursue their passion, and create together difference.

"PROFESSIONAL - FRESH" are the two main keywords for you to better visualize the people and working environment at the company, whether you are a student, a new graduate, or have a professional need. Looking for opportunities to advance your career, we offer you a challenging job in a work environment that inspires and nurtures top talent in Southeast Asia.

BECOME A MEMBER OF THE BIGGEST NINJA VAN FAMILY

Responsibility for work - Our flat structure gives you the freedom to find new and creative solutions

Feel the difference - See your ideas put into practice through challenges at work

Overcoming challenges together - Sometimes things go wrong at work, but that's okay. Let's review it frankly and focus together to make it better

Cross-functional Collaboration - Our strong collaborative culture allows you to work with all functions of the company

Self-direct your career - Tell us how you want to develop your career and we will assist with training and learning opportunities to bring your ideas to lif