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Customer Service Specialist, Customs and Trucking - Hanoi

CÔNG TY TNHH DSV SOLUTIONS
Địa điểm

Hà Nội

Location
  • Lương

    Cạnh tranh

  • Kinh nghiệm

    1 - 2 Năm

  • Cấp bậc

    Nhân viên

  • Hết hạn nộp

    31/10/2024

Phúc lợi

  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm

Mô tả Công việc

Operations

· Direct communicate with Customers/Products to receive inquiries for transport, customs & warehouse

· Direct communicate with relevant parties for requested information to prepare documentation for transport, customs & warehouse inquiries

· Transfer sufficient required information and documentation to customs clearance vendors for preparing CDS and customs process.

· Follow up clearance process with customs clearance vendors

· Update clearance process and notice issues, trouble to client and manager in timely manner.

· Make daily, weekly and monthly reports as per request

· Do debit note, invoices and prepare back up document for invoicing

· Send invoices and shipments documents to request payment from customers

· Record data and files in DSV’s system

· Inform manager on any discrepancy, un-safety issues in timely manner

· Order pick-up truck, delivery truck follow instructions from direct report/managers

· Follow up delivery, receive of goods

· Keep original and copy of signed POD for each delivery/receiving of goods for back up data

· Strictly follow safety policies and client’s requirements and regulations

· Handle any additional tasks assigned from time to time.

· Proper safety training, recording of incidents and ongoing improvement of processes and arrangements to minimize any harm to own and subcontracted employees.

Subcontractor Management

· Ensure that the KPIs are being achieved by the subcontractors

· Work with suppliers to improve their service if KPIs are not being met

Sales Support

· Support other functions in selling Customs Services by providing expert know-how in sales and tender processes.

Quality, Health, Safety & Environment

All staff:

    It is the responsibility of all staff to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

    Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy.

    Yêu Cầu Công Việc

    ·       1 - 2 years experiences in related field, have knowledge of relevant customs, foreign trade and respective fiscal- & tax regulations

    ·       Functional know-how in air / ocean / logistics including overall understanding of business processes and independencies.

    ·       Understanding of Company strategy and products.

    ·       Fluent in English

    ·       MS Office skills

    ·       Profound knowledge of customs software

    ·       Knowledge of Export/Import customs clearance process

    ·       Knowledge of Qualify testing and HS Code assessment

    ·       Knowledge of Pre-carriage / on-carriage transport process

    ·       Problem solving

    ·       Knowledge of Financial systems

    Thông tin khác

    • Bằng cấp: Đại học
    • Lương: Cạnh tranh
    Địa điểm Tầng 3 Tòa nhà Republic Plaza, số 18E đường Cộng Hòa, Phường 4, Quận Tân Bình, Thành phố Hồ Chí Minh, Việt Nam
    Thông tin công ty
    • Qui mô công ty:
    • Loại hình hoạt động: Trách nhiệm hữu hạn
    • Website: https://www.dsv.com/
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    Giới thiệu về công ty

    DSV Solutions 

    We provide warehousing & domestic transport service to different supply chain models, it could be an import Warehouse, domestic, export combination over APAC regional distribution central. We also provide one-stop-shop fulfilment for e-commerce including webshop management, payment services and final amount delivery with our DSV motorbikes.

    Company Address: Tầng 3, Toà nhà Repulic Plaza, 18E Cộng Hoà, Tân Bình, TP.HCM

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    Customer Service Specialist, Customs and Trucking - Hanoi

    CÔNG TY TNHH DSV SOLUTIONS

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