Agent/Lead - Air Import

Timely and Accurate Billing and Accounting

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes to minimize risk and protect the company.

Timely and Accurate Data Entry

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

Timely and Accurate Shipment Processing

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.

Operations:

• Ensure smooth and timely freight process flow.
• Prepare various documents for international transportation.
• Ensure accurate and timely client and vendors billing.
• Ensure accurate and timely data entry into our operating system.
• Interact with our customers in arranging their international import shipments, meeting customer service standards.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the customer process/ requirement
• Work with the team on meeting KPI standards, as per the company’s procedures.
• Monitor shipment reports to ensure total customer satisfaction
• Overseas communications

Support the supervisor in the following areas:

• Daily review company’s reports and operational reports and work with team on updating event codes
• Audit files and work with the team on meeting operating process standards
• Build and maintaining strong relationships with vendors (Airlines, Handling Agents, Trucking Companies, and others) and customers.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

Customer

Support the manager and/or the sales department where needed:

• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
• Participate to the transition of new business/ updates to existing business.

Assist in retention calls and complete customer reviews with your regular customers to document in the company system.

People:

• Support the manager where needed:
• Contribute to the effective weekly department meetings with team.
• Review department goals and business plan periodically with team to ensure buy-in and accountability.

Finance:

• Proactively work to maintain and monitor accounts payment within 30 days.
• Ensure company credit procedures are followed and utilized effectively.
• Accurate and timely billing of vendors and resolve accounting issues.

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

Systems:

• Promote productivity tools (e.g. company tools and systems: using edoc, import database, process management)
• Be open to implementing new system changes and enhancements into your department.
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.